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Helen Duong image

I'm a communications and change management project manager with 20+ years of experience managing cross-functional teams, leading complex technology projects and executing programs and outreach campaigns that drive customer and employee engagement. A Stanford University Certified Project Manager and Risk Management Professional with a successful track record developing and implementing user-centric communications and marketing plans that deliver a seamless user experience (UX) across all digital channels and platforms. I'm also part of Stanford University's Financial Management Services (FMS) marketing and communications team.

Customer + Employee Engagement
Community Engagement Experience 90%
Strategic Communications
Marketing and Communications Experience 90%
Project + Change Management
Project and Change Management Experience 90%

Communications + Technology

Portfolio: Customer + Employee Engagement

Websites + Applications

Portfolio: Strategic Communications + Change Management

Cardinal Print Program Transformation Plan

Agile + Waterfall

Support Organizational Transformations

Developing project management plans

You'll need a strategic plan for communications, marketing, risks, project integration, human resource, change management, costs and time and more.

Engaging customers, staff and key stakeholders

It's important to get feedback from different user groups throughout the change process so they feel included, involved and heard.

I’m an active member of the Project Management Institute (PMI), an organization that provides globally-recognized standards, certifications, communities, resources, tools, academic research, publications, professional development courses and networking opportunities. I follow PMI’s practice standards and framework to complete my work.

Develop project management plans based on the "Guide to the Project Management Body of Knowledge (PMBOK® Guide)."
Agile Practice Guide
Follow the Agile Manifesto mindset, values and principles.

Choose On-Demand Services

Products

I can create, design and produce all types of high-quality digital products with a quick turnaround time.

Change Management

I can manage end-to-end project delivery and execution (from the scope, implementation to closing) for your communications and technology programs; including the development of all related communication products, branding, and visuals. For most projects, I will be using the “Agile” approach to manage your project. You’ll be able to see continuous, incremental deliverables from me.

Technology

I can support your disruptive technology projects (e.g., translate data into stories, manage data insights, and use data to create business value).

Support

Most digital assignments (e.g., web updates, press announcements, news briefs, social media posts and similar tasks) can be completed within hours, same day, and the next business day. Connect with me on Twitter @Helduong or LinkedIn (helenduong) if you need support.

My Projects

Change Management Planning

  • The Contract Lifecycle Management (CLM) project is an effort to streamline Procurement Services contracts and improve the overall user experience for the financial management community at Stanford.
  • The Alternative Payments Solution project provides an easier, faster, more efficient and secure way to reimburse Stanford visitors for their expenses. The new solution allows visitors to receive faster payment from a nationwide digital payment network governed by U.S. banking regulations.
  • The Cardinal Print program is a university-wide strategic initiative that will change and improve how departments approach their work.
    • Helps departments rethink their work processes to become more efficient and productive
    • Enhances the end user experience
    • Reduces the security risks of printing
    • Reduces total cost of ownership (including expenses for equipment, consumables, maintenance, and energy)
    • Conserves resources by consolidating and updating print devices and encouraging users to print less
    • Helps the university achieve long-term sustainability goals

ARCHIVED: Community Planning & Engagement