About Me
I am a communication and digital experience project manager with 15+ years of experience managing cross-functional teams, leading complex technology projects and executing programs and outreach campaigns that drive customer and employee engagement. A Stanford University Certified Project Manager and Risk Management Professional with a successful track record developing and implementing user-centric communications and marketing plans that deliver a seamless user experience (UX) across all digital channels and platforms.
Customer + Employee Engagement
75%
Strategic Communications
90%
Project Management
65%
Check out my work below. All products were developed, designed and produced by me; unless noted otherwise. For most of my projects, I serve as the project manager, communications lead, web designer, and primary media spokesperson.
Communications + Technology
My Work: Customer + Employee Engagement
Training Program
eNews
Keep customers and employees informed, involved and engaged with regular news updates.
News Releases
Issue a news release with ready-to-go images, visuals and a video so others can easily share your news on their channels.
Social Media: LinkedIn
Post your news on a professional network channel to build trust and credibility in your brand.
Social Media: Twitter
Tweet & retweet information to educate your followers about your work.
Social Media: Yammer
Energize employees by publishing internal news that promote your organization's mission, vision and values.
Websites + Applications
My Work: Strategic Communications
Agile + Waterfall
My Work: Project Management
STEP 1: Develop the project management plans
You'll need a management plan for communications, risks, project integration, human resource, change & transition, cost & time, and more.
STEP 2: Share with your team to get their feedback
It's important to get input from your team on the deliverables and deadlines.They can also help you to identify potential problems that could negatively impact your project.
I am an active member of the Project Management Institute (PMI), an organization that provides globally-recognized standards, certifications, communities, resources, tools, academic research, publications, professional development courses and networking opportunities. I follow PMI’s practice standards and framework to complete my work.
My On-Demand Services
Products
I can create, design and produce all types of high-quality digital products with a quick turnaround time.
Project Management
I can manage end-to-end project delivery and execution (from the scope, implementation to closing) for your communications and technology programs; including the development of all related communication products, branding, and visuals. For most projects, I will be using the “Agile” approach to manage your project. You’ll be able to see continuous, incremental deliverables from me.
Technology
I can support your disruptive technology projects (e.g., translate data into stories, manage data insights, and use data to create business value).
Support
Most digital assignments (e.g., web updates, press announcements, news briefs, social media posts and similar tasks) can be completed within hours, same day, and the next business day. Connect with me on Twitter @Helduong or LinkedIn (helenduong) if you need support.
Archived Work Samples
News Releases | Media Spokesperson
- TECHNOLOGY: Arlington Named Top Digital County for Third Straight Year
- TECHNOLOGY: Online Payment for Building Permits
- TECHNOLOGY: Electronic Plan Review
- BUILDING SAFETY: Arlington First Virginia County to Receive Building Accreditation
- BUILDING SAFETY: Permitting for Arlington Remodels Causes Homeowner Headaches
- BUILDING SAFETY: Storm or Disaster Preparation
- LAND USE: Transformative Rosslyn Redevelopment Plan
- LAND USE: New Sector Plan for Rosslyn
- LAND USE: 1-million Sq. Ft. Mixed-Use Rosslyn Redevelopment Project
- LAND USE: Courthouse Sector Plan Addendum Public Hearing Set
- LAND USE: Plan to Redevelop Marymount University’s “Blue Goose” Site
- LAND USE: Community Planning Process to Update Rosslyn’s Long-Range Plan
- LAND USE: First Crystal City “Next Generation” Development
- LAND USE: New Live-Work Building Near Clarendon Metro Station
- LAND USE: New Office Building with Retail in Court House Metro Station Area
- LAND USE: Transformative Vision for PenPlace
- LAND USE: Mixed-use Building with Grocery Store for Pentagon City
- LAND USE: Another perspective on Vornado’s massive Arlington presence
- HOUSING: New Housing Approved for Ballston
- HOUSING: Affordable Housing Plan for Columbia Pike Wins Award for Outstanding Social Commitment and Community
- HOUSING: Presbyterian Church Site to be Transformed into Gilliam Place
- PUBLIC ART: Artisphere’s Dome Is Not Doomed
- PUBLIC ART: County Receives Grant for Nauck Public Art
- PLANNING: Arlington County Hires New Planning Director with 25 years of Community Planning Experience
- ZONING: Arlington County Hires Zoning Administrator
- ECONOMIC DEVELOPMENT: City of San Jose Redevelopment Agency News Room
Project Management | Digital Transformation
- TECHNOLOGY: Website Refresh; WordPress Open Source Platform
- TECHNOLOGY: Sharing Website Code
- TECHNOLOGY: Defining Digital Arlington. Together.
- ECONOMIC DEVELOPMENT: Development Forum